ITExamDump 제공 ISEB ISEB-ITILF시험덤프자료가 광범한 시험준비인사들의 찬양을 받은지 하루이틀일이 아닙니다.이렇게 많은 분들이ITExamDump 제공 ISEB ISEB-ITILF덤프로 시험을 통과하여 자격증을 취득하였다는것은ITExamDump 제공 ISEB ISEB-ITILF덤프가 믿을만한 존재라는것을 증명해드립니다. 덤프에 있는 문제만 열심히 공부하시면 시험통과 가능하기에 시간도 절약해줄수있어 최고의 믿음과 인기를 받아왔습니다. ISEB ISEB-ITILF 시험을 봐야 하는 분이라면ITExamDump를 한번 믿어보세요. ITExamDump도움으로 후회없이 멋진 IT전문가로 거듭날수 있을것입니다.
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ITExamDump에서는 가장 최신이자 최고인ISEB인증 ISEB-ITILF시험덤프를 제공해드려 여러분이 IT업계에서 더 순조롭게 나아가도록 최선을 다해드립니다. ISEB인증 ISEB-ITILF덤프는 최근 실제시험문제를 연구하여 제작한 제일 철저한 시험전 공부자료입니다. ISEB인증 ISEB-ITILF시험준비자료는 ITExamDump에서 마련하시면 기적같은 효과를 안겨드립니다.
시험 번호/코드: ISEB-ITILF
시험 이름: ISEB (The Foundation Examination - ITIL®)
ISEB 인증 ISEB-ITILF시험대비덤프를 찾고 계시다면ITExamDump가 제일 좋은 선택입니다.저희ITExamDump에서는 여라가지 IT자격증시험에 대비하여 모든 과목의 시험대비 자료를 발췌하였습니다. ITExamDump에서 시험대비덤프자료를 구입하시면 시험불합격시 덤프비용환불신청이 가능하고 덤프 1년 무료 업데이트서비스도 가능합니다. ITExamDump를 선택하시면 후회하지 않을것입니다.
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NO.1 Which role would you MOST expect to be involved in the management of Underpinning Contracts?
A. Service Catalogue Manager
B. IT Designer/Architect
C. Process Manager
D. Supplier Manager
Answer: D
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NO.2 Which of the following is NOT an example of Self-Help capabilities?
A. Requirement to always call the service desk for service requests
B. Menu-driven range of self help and service requests
C. Web front-end
D. A direct interface into the back end process handling software
Answer: A
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NO.3 Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
A. Services and Infrastructure
B. Applications and Infrastructure
C. Resources and Capabilities
D. Utility and Warranty
Answer: C
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NO.4 How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
A. Each stage should be carried out once in the order Plan-Do-Check-Act
B. There should be a single Plan, then the Do-Check-Act cycle should be repeated multiple times to
implement Continual Improvement
C. There should be a single Plan and Do, then Check and Act should be carried out multiple times to
implement Continual Improvement
D. The entire cycle should be repeated multiple times to implement Continual Improvement
Answer: D
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NO.5 Effective release and deployment management enables the service provider to add value to the
business by?
A. Ensuring that all assets are accounted for
B. Ensures that the fastest servers are purchased
C. Delivering change, faster and at optimum cost and minimized risk
D. Verifying the accuracy of all items in the configuration management database
Answer: C
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NO.6 Which of the following statements is INCORRECT?
A. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
B. The SKMS is part of the Configuration Management System (CMS)
C. The SKMS can include data on the performance of the organization
D. The SKMS can include user skill levels
Answer: B
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NO.7 Which of the following statements is INCORRECT?
A. The SKMS is part of the Configuration Management System (CMS)
B. The SKMS can include data on the performance of the organization
C. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
D. The SKMS can include user skill levels
Answer: A
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NO.8 The group that authorizes changes that must be installed faster than the normal process is called the?
A. Emergency CAB (ECAB)
B. Urgent Change Authority (UCA)
C. Urgent Change Board (UCB)
D. CAB Emergency Committee (CAB/EC)
Answer: A
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NO.9 A plan for managing the end of a supplier contract should be created when?
A. The contract is being negotiated
B. The contract is about to be ended
C. The Supplier Manager decides that there is a risk the contract might need to end soon
D. The contract has been agreed
Answer: A
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NO.10 Which of the questions does Service Strategy help answer with its guidance?
1) How do we prioritize investments across a portfolio?
2) What services to offer and to whom?
3) What are the Patterns of Business Activity (PBA)?
A. 3 only
B. 1 only
C. 2 only
D. 1, 2 and 3 are all true
Answer: D
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NO.11 The group that reviews Changes that must be installed faster than the normal Change process is
called the:
A. Technical Management (TM)
B. Urgent Change Authority (UCA)
C. Emergency Change Advisory Board (ECAB)
D. Urgent Change Board (UCB)
Answer: C
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NO.12 Exhibit: * Missing*
Which is the correct combination of Service Management terms across the Lifecycle?
A. 1A, 2B, 3C, 4D
B. 1C, 2D, 3A, 4B
C. 1C, 2B, 3A, 4D
D. 1B, 2C, 3D, 4A
Answer: C
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NO.13 Which of the following models would be most useful in helping to define an organizational structure?
A. Service Model
B. Continual Service Improvement (CSI) Model
C. RACI Model
D. Plan, Do, Check, Act (PDCA) Model
Answer: C
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NO.14 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill to minimize
the cost of training them
B. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
C. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
D. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
Answer: B
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NO.15 The BEST description of the purpose of Service Operation is?
A. To decide how IT will engage with suppliers during the Service Management Lifecycle
B. To proactively prevent all outages to IT Services
C. To deliver and support IT Services at agreed levels to business users and customers
D. To design and build processes that will meet business needs
Answer: C
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NO.16 What is a RACI model used for.?
A. Defining roles and responsibilities
B. Monitoring services
C. Performance analysis
D. Recording Configuration Items
Answer: A
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NO.17 Which of the following is NOT the responsibility of the Service Catalogue Manager?
A. Ensuring that all operational services are recorded in the Service Catalogue
B. Ensuring that information in the Service Catalogue is accurate
C. Ensuring that information in the Service Catalogue is consistent with information in the Service
Portfolio
D. Ensuring that information within the Service Pipeline is accurate
Answer: D
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NO.18 Which of the following is NOT one of the five individual aspects of Service Design?
A. The design of the Service Portfolio, including the Service Catalogue
B. The design of Market Spaces
C. The design of new or changed services
D. The design of the technology architecture and management systems
Answer: B
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NO.19 In which core publication can you find detailed descriptions of Service Level Management, Availability
Management, Supplier Management and IT Service Continuity Management?
A. Service Transition
B. Service Design
C. Service Strategy
D. Service Operation
Answer: B
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NO.20 Which of the following sentences BEST describes a Standard Change?
A. A change to the service provider's established policies and guidelines
B. A pre-authorized change that has an accepted and established procedure
C. A change that is made as the result of an audit
D. A change that correctly follows the required change process
Answer: B
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ITExamDump는 여러분이 빠른 시일 내에ISEB ISEB-ITILF인증시험을 효과적으로 터득할 수 있는 사이트입니다.ISEB ISEB-ITILF인증 자격증은 일상생활에 많은 개변을 가져올 수 있는 시험입니다.ISEB ISEB-ITILF인증 자격증을 소지한 자들은 당연히 없는 자들보다 연봉이 더 높을 거고 승진기회도 많아지며 IT업계에서의 발전도 무궁무진합니다.
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