132-S-100 덤프 Avaya 인증

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시험 번호/코드: 132-S-100
시험 이름: Avaya (Avaya Sales Certification Specialist)
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업데이트: 2013-12-01

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NO.1 .Partners selling to Global Accounts at the Avaya Direct Account Team's invitation must sell which
of the following?
A. Avaya Services only
B. Avaya products only
C. Avaya content for both products and services where Avaya has an applicable offer
D. Any products or services they choose
Answer: C

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NO.2 .A business process consists of a set of steps that an organization typically uses to execute daily
business and is _____.
A. Measurable using Key Process Indicators
B. Measurable using Key Performance Indicators
C. Measurable using Key Process Instances
D. Measurable using Key Primary Indicators
Answer: A

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NO.3 .SIP is a key enabler of intelligent communications because it allows for monitoring of _____.
A. Presence
B. Metrics
C. Call volume
D. Process
Answer: A

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NO.4 .Which enterprise is defined by having over 1000 users, mulitple locations, are often multinational,
and have complex business models?
A. Very-small-sized
B. Small-sized
C. Mid-sized
D. Large-sized
Answer: D

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NO.5 .A key capability of Avaya's IP Telephony solutions is to extend customer announcements,
voicemail greetings, and other applications from the core to the branches, enabling _____.
A. A higher TCO
B. Branch office managers to maintain and administer their own communications systems
C. Consistent user experiences
D. Each user to have a different, customized experience
Answer: C

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NO.6 .Which are the three basic functions of the Communication Manager Software?
A. PBX functionality,Contact Center functionality, Mobility Server
B. PBX functionality, Mobility Server, IPSoftphone
C. Mobility Server,Contact Center functionality, DoS Protection Server
D. Contact Center functionality, PBX functionality, SIP Enablement
Answer: A

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NO.7 .Avaya will have direct resources assigned for primary coverage for which two of the following
account types? (Choose two.)
A. Non Global / US Named
B. US Named
C. Global
D. All account types
Answer: B,C

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NO.8 .Who determines the maintenance renewal strategy when a Partner has previously sold a
maintenance agreement to a non Global / US Named Account? (Choose two.)
A. The Avaya Direct team owns the maintenance renewal strategy.
B. The Avaya Telesales team owns the maintenance renewal strategy.
C. The end-user customer.
D. The Partner owns the maintenance renewal strategy, which may include a Channel Service
Agreement, Partner Support Service / Joint Service Delivery, or Wholesale Maintenance.
Answer: C,D

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NO.9 .In the Contact Center portfolio, how does Avaya solve this customer problem: Inability to make
good decisions on behalf of customers and to provide personalized customer service?
A. Access to actionable customer data through a single database and reporting platform
B. Ability to extend applications outward through the enterprise
C. Access convenient communications capabilities to find and reach people more effectively
D. Best practice use of technology
Answer: A

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NO.10 .Which is NOT a common business problem addressable by Avaya's IPT solutions?
A. Inability to get the appropriate parties together to make decision
B. Inability to communicate during a major business interruption
C. Multiple disparate systemsthat are expensive to maintain
D. Disconnected branch offices
Answer: A

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시험 번호/코드: 132-S-708
시험 이름: Avaya (Avaya Voice Self-Service Design Elective Exam)
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NO.1 .A customer currently has one contact center in Denver using Avaya Interactive Response (IR).
They use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these
features, their applications are all written in TAS. They are very satisfied with the state of their
current applications. They are opening a new facility in another location and want to have the
same Voice Self-Service applications in this new location. They need the new location operational
in four weeks. Cost is an issue. Since cost and expediency are primary concerns, what would you
suggest to add Voice SelfService capacity to the new location?
A. Add Avaya Voice Portal systems/ports in the new location.
B. Add Avaya Dialog Designer systems/ports in the new location.
C. Add Avaya Interactive Response systems/ports in the new location.
D. Add Avaya Interactive Response systems/ports to the primary location.
Answer: C

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NO.2 .A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to
process routine orders to reduce the staffing costs. What are three benefits that this company can
expect to derive from implementing an Avaya Voice Self-Service solution? (Choose three.)
A. Agents can focus on complex customer issues.
B. Solution provides an effective 1-way voicemail solution.
C. Answers to common questions are available at any time.
D. Callers are connected directly to the agent of their choice.
E. Callers can be directed to routine information without agent assistance.
Answer: A,C,E

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NO.3 Which integration alternative provides optimal routing to an agent based on information gathered
at any given point within a Voice Self-Service application?
A. Avaya Interaction Center
B. Avaya Proactive Contact
C. Avaya Operational Analyst
D. Avaya Interactive Intelligence
Answer: A

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NO.4 .An Avaya Voice Self-Service customer has a limited service contract for IT and
telecommunications. They only have staff available from 9 a.m. to 5 p.m.; otherwise they are
available using a pager. The contact center uses Avaya contact center and reporting solutions.
The contact center has staff onsite 24 hours a day. They actively monitor their agent pool and
have offered to monitor Voice Self-Service ports if they can have access to the data center to
monitor the system's health. There are significant security concerns with providing this type of
access to non-technical staff. Which alternative would allow the contact center personnel some
monitoring capabilities?
A. Place the self-service ports behind the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
B. Place the self-service ports in front of the Communication Manager; monitor the ports on the
Call Management System (CMS) using real-time reports.
C. Place the self-service ports behind the Communication Manager; turn on RedirectOn No-
Answer (RONA) to route calls to supervisory personnel when ports go out of service.
D. Place the self-service ports in front the Communication Manager; turn on Redirect On No-
Answer (RONA) to route calls to supervisory personnel when ports go out of service.
Answer: A

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NO.5 .A customer wants to answer technical support questions 24x7 yet avoid paying for increased
staffing for night and weekends. Forty-five percent of agent calls are simple fixes that include
power-down and power-up support, explaining where to obtain the three-page troubleshooting
document, and the faxing of that document. Agents also sell post-warranty maintenance plans and
currently have only a 5% take rate due to high call volumes from new customers. One solution is
to off-load agent calls with an Avaya Voice Self-Service solution. Which two activities are
specifically targeted at reducing operational expenses and meeting business requirements?
(Choose two.)
A. Expensive customer service agents should not have to answer routine information requests.
B. Technical support calls should be delivered to customer service agents during the night and
weekend shifts.
C. Caller's intent should be effectively and consistently identified and then routed to a self-service
transaction or an agent.
D. Overflow calls should be routed to a voicemail system where they can describe their problem
and get a callback with the solution.
Answer: A,C

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NO.6 .Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
A. Speaker Verification
B. Application Simulation
C. TAS Application Development
D. VoiceXML Application Development
Answer: B,D

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NO.7 .Which two hardware components are required for Avaya Voice Portal using Voice over IP?
(Choose two.)
A. NMS boards
B. Dialogic boards
C. Intel/AMD server
D. Communication Manager
Answer: C,D

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NO.8 .Which three elements are required to run an Avaya Voice Portal solution with a speech
application? (Choose three.)
A. Speech Server
B. Domain Controller
C. Media Processing Platform (MPP)
D. Voice Portal Management System (VPMS)
E. Lightweight Directory Access Protocol (LDAP)
Answer: A,C,D

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NO.9 .Your customer's company has extensive web services architecture. All communication with
customers has been through web chat and email. Customer demand has required the company to
setup a call center. They can only afford to staff a few agents, and firmly believe that a speech
application that accesses their existing web services would fulfill 70-80% of their incoming calls.
Which solution would meet their requirements?
A. Avaya Voice Portal and IVR Designer
B. Avaya Interactive Response and IVR Designer
C. Avaya Voice Portal and Avaya Dialog Designer
D. Avaya Interactive Response and Avaya Dialog Designer
Answer: C

Avaya   132-S-708   132-S-708자격증   132-S-708시험문제

NO.10 .Which two methods can be used to get and put data between Avaya Interactive Response (IR)
and Avaya Interaction Center (IC)? (Choose two.)
A. LAN Gateway
B. DLG Connector
C. VOX Connector provided with IC
D. IC Connector provided with Avaya Dialog Designer
Answer: C,D

Avaya자료   132-S-708 dumps   132-S-708덤프   132-S-708   132-S-708 dump   132-S-708

NO.11 .A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To process routine orders and reduce staffing costs, they have chosen to implement
an Avaya Voice Self-Service solution. They want a sophisticated seamless solution for routing
calls to agents. They want callers to be identified, serviced (provide routine information), and
routed to an agent with minimal input from the caller.
Which two speech elements would be required to implement this solution? (Choose two.)
A. Voice over IP (VoIP)
B. Text-to-Speech (TTS)
C. Speech Recognition (SR)
D. Speech Application Builder (SAB)
Answer: B,C

Avaya dump   132-S-708   132-S-708   132-S-708   132-S-708

NO.12 .A healthcare company operates a mail order prescription business. Its contact center primarily
takes orders from existing and new customers. Upper management has decided not to implement
an Avaya Voice Self-Service solution, but use a competitor instead. The IT staff believes that once
they implement the new system, it will not operate as advertised. The IT staff asks you what they
can do to ensure that their application development time is not wasted in the event that they
ultimately decide to migrate to Avaya Voice Portal in the future. What is the most cost-effective
advice you can give the IT staff?
A. Advisethem to create their application using the competitor's proprietary tool set.
B. Advise them to create an application that exposes the weaknesses of the competitor platform.
C. Advisethem to escalate the decision about the platform since it will be very difficult to convert
later on.
D. Advise them to create their application inVoiceXML so that there will be portability to Avaya
Voice Portal.
Answer: D

Avaya기출문제   132-S-708   132-S-708자격증

NO.13 .Which two application servers are supported by Avaya Dialog Designer? (Choose two.)
A. Microsoft IIS
B. Apache Tomcat
C. IBMWebSphere
D. Oracle J2EE Web Server
Answer: B,C

Avaya   132-S-708   132-S-708 pdf   132-S-708

NO.14 .Which two hardware components are required for Avaya Interactive Response (IR) using Voice
over IP? (Choose two.)
A. NMS boards
B. Dialogic boards
C. SunSparc-based server
D. Communication Manager
Answer: C,D

Avaya최신덤프   132-S-708 dumps   132-S-708   132-S-708

NO.15 .A company has decided to enter the ISV business and create custom Voice Self-Service
applications for Avaya platforms. They want to learn a single tool set and would like to be in this
business for the foreseeable future. Which skill set should they develop to be compatible with
current and future Voice Self-Service applications?
A. IVR Designer andVoiceXML
B. Dialog Designer andVoiceXML
C. Voice@Work and ScriptBuilder
D. IVR Designer and Transaction Assembly Script
Answer: B

Avaya dumps   132-S-708   132-S-708   132-S-708 dump

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시험 번호/코드: 132-S-720.1
시험 이름: Avaya (Specialist Call Center Implement and Support Elective Exam)
당신이 구입하기 전에 시도
일년동안 무료 업데이트
100% 환불보장약속
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Q&A: 128 문항
업데이트: 2013-12-01

132-S-720.1 덤프무료샘플다운로드하기: http://www.itexamdump.com/132-S-720.1.html

NO.1 A customer wants to know the definition of the Average ACD Time on the Historical Split Skill Summary
Interval Report. Which documentation would you reference in order to obtain this information?
A. Avaya Call Management System Supervisor Release 14 Reports
B. Avaya CMS Supervisor Release 14 Report Designer
C. Avaya CMS Capacities
D. Avaya Call Management System Release 14 Administration
Answer: A

Avaya   132-S-720.1 dumps   132-S-720.1

NO.2 You are working an intermittent issue with Avaya IP Agent R6 and have enabled Event Logging on the
end-users computer to capture log files. You need to instruct the end-user how to insert an event mark in
the log when the problem occurs.
Which keyboard combination do you have the end-user press to mark the event?
A. Alt + M
B. Alt + E
C. Ctrl + E
D. CtrI+M
Answer: C

Avaya기출문제   132-S-720.1   132-S-720.1인증   132-S-720.1   132-S-720.1시험문제

NO.3 Your client needs to address agent morale issues thin their call center. These issues are tied to those
agents who staff a higher number of skills resulting in more time spent on ACO calls (also known as hot
seats ¯).
Which Avaya capability should be used to help eliminate ® ho t sea t ¡¯ in a c a ll ce nter
A. Auto-Reserve Agents
B. Least Occupied Agent (LOA)
C. Expert Agent Selection (EAS)
D. Percent Allocation Distribution (PAD)
Answer: B

Avaya   132-S-720.1   132-S-720.1   132-S-720.1덤프   132-S-720.1시험문제

NO.4 The field service technician is responsible for which two tasks? (Choose two )
A. onsite equipment inventorV
B. application of powerto onsrte equipment
C. obtaining necessary TCP/ IP addresses
D. ensunng the equipment room is ready for installation
Answer: A, B

Avaya   132-S-720.1   132-S-720.1자료   132-S-720.1기출문제   132-S-720.1   132-S-720.1

NO.5 For single site call centers where Call Management System (CMS) data is critical to their business,
which two benefits does the CMS provide for minimum data loss? (Choose two.)
A. disk mirroring
B. Survivable CMS
C. high availability CMS
D. duplicated processors
Answer: A, C

Avaya시험문제   132-S-720.1   132-S-720.1자료

NO.6 Your customer has basic reporting requirements that include agent level skill reporting for 12
simultaneous supervisors accessing real-time information using PCs over their Local Area Network. What
is the most cost effective reporting offer that meets these requirements?
A. BCMR Desktop
B. BCMS
C. CMS
D. Operational Analyst
Answer: C

Avaya   132-S-720.1   132-S-720.1   132-S-720.1기출문제   132-S-720.1

NO.7 When turning on the CMS application an installation engineer receives the message shown:
®C heck i ng t he S ys t e m Tunab l es f o r CM S va l ues m d : m irr o r ed_ r oo t _ fl ag MUST be se t t o 1 CM S canno t r un
without correct tunable values. Error occurred while processing request..... see
/cmsfinstallllogdir/admin.log for detaiIs ¯
Which file will require amending to resolve this problem?
A. /etcftunables
B. /etc/system
C. /cms/insta llftunables
D. /etc/defaultlmirror
Answer: B

Avaya   132-S-720.1인증   132-S-720.1 pdf   132-S-720.1자료

NO.8 Your customer would like to be able to collect call center data when the enterprise fragments using a
remote gateway. Since this is a small location, an LSP was installed to support the users Which system
would allow the customer to collect and then add data back to the main Call Management System (CMS)?
A. HACMS
B. Primary CMS
C. BCMR-D
D. Survivable CMS
Answer: D

Avaya   132-S-720.1자격증   132-S-720.1

NO.9 Your customer wants the ability to automatically notity Avaya Call Management System (CMS)
Supervisors when there are excessive calls in queue to be answered. A possible solution is to implement
the Communication and Solution Integration CMS Supervisor Threshold Paging Package
Which condition must be met for the CMS Supervisor Threshold Paging Package to work?
A. The CMS must have access to the public network.
B. The agent must have remote text messaging capabilities
C. The supervisor must has a CMS login ID
D. The refresh rate for checking the users thresholds can be changed.
Answer: A

Avaya시험문제   132-S-720.1 dump   132-S-720.1

NO.10 For a High Availabihty CMS design supporting 4 ACDs with the CMS servers co-located with a local
ACD, the customer should have available which of the following Ethernet switch port configurations to
support the installation?
A. 2 Ethernet switch ports at each remote Communication Manager location I Ethernet switch port for
each Communication Manager co-located with a CMS server. 1 Ethernet switch port for each CMS server
B. 1 Ethernet switch port for each Communication Manager and 2 Ethernet switch ports for the Primary
and Secondary CMS servers.
C. 2 Ethernet swich ports at each remote Communication Manager location. 1 Ethernet switch port for
each Communication Manager co-located with a CMS server. 2 Ethernet switch ports for each CIViS
server.
D. 2 Ethernet switch ports at each Communication Manager location and 2 Ethernet switch ports for each
CMS server (Primary and Seconday)
Answer: D

Avaya인증   132-S-720.1   132-S-720.1자료   132-S-720.1 pdf

NO.11 You are a team member assigned on a project to install a new Avaya S87XX Media Server and a new
Avaya Call Management System (CMS). Who is responsible for identifying what equipment has arrived at
the customers site?
A. the field technician
B. the client executive
C. the program manager
D. the remote field engineer (RFE)
Answer: A

Avaya자격증   132-S-720.1기출문제   132-S-720.1 dumps

NO.12 Your customer is migrating their call center from basic ACD to EAS.
After the EAS feature has been licensed on the system, what are three tasks that must be completed to
facilitate the EAS conversion? (Choose three.)
A. EAS must be optioned on the Feature Related System Parameters form.
B. The CMS (if present) switch administration for the ACO must be changed to support EAS.
C. Queue Status Indicators must be re-administered.
D. Agent work mode buttons on voice terminals must be modified.
E. Administer hunt groups for Redirect on No Answer (RONA).
Answer: A, B, D

Avaya   132-S-720.1 dumps   132-S-720.1

NO.13 Which of the following is not a valid connecbvity test available using the Applications Enablement
Services Utilities menu available from OAM?
A. TSAPI Test
B. Ping Host
C. ASAI Test
D. Traceroute
Answer: D

Avaya dumps   132-S-720.1 dumps   132-S-720.1   132-S-720.1   132-S-720.1 dump

NO.14 A customer wishes to allocate the subnet 255.255252.0 to the ® cus t o m e r LAN ne t w o r k i n t e rf ac ¡¯ o n t h
CMS. Which file must be amended to ensure that this net mask is correctly allocated when the CMS
system is rebooted?
A. /etc!subnet
B. /etc/netmasks
C. /etcfnetworks
D. /etcfhosts
Answer: B

Avaya   132-S-720.1시험문제   132-S-720.1   132-S-720.1 pdf   132-S-720.1기출문제

NO.15 You have been assigned a project to add an ACD to an existing Avaya Call Management System (CMS).
The customer has requested that Avaya provide a turn-key implementation Which three resources will
you schedule? (Choose three)
A. Communication solutions integration - provisioning
B. Communicabon and Solution Integration (C&Sl)
C. software specialist
D. on-site technician
E. Network Integration Center (NIC)
Answer: A, B, D

Avaya기출문제   132-S-720.1 dump   132-S-720.1

NO.16 Your customer wants to periodically adjust agent skill assignments and preferences automatically
(without human intervention) based on real-time agent sales results in their CRM application.
Which solution would satisfy the requirement?
A. Implement a custom CTI application which will change the agent skills.
B. Pursue a custom application through Avaya CSI
C. Use Avaya Site Administration Scheduling.
D. Use CMS Supervisor scripting.
Answer: B

Avaya기출문제   132-S-720.1시험문제   132-S-720.1 dumps   132-S-720.1덤프   132-S-720.1

NO.17 Your customer is implementing third-party data directed routing
Which three ctor steps would cause an adjunct routing request to be terminated? (Choose three.)
A. check split
B. wait
C. queue
D. go to step
E. converse on split
Answer: A, C, E

Avaya최신덤프   132-S-720.1자격증   132-S-720.1시험문제   132-S-720.1 dump

NO.18 The events table provides a list of events, a brief description that displays on the screen for the event,
and a full explanation of the event. In what document can this table be found?
A. Feature Description and Implementation for Avaya Communication Manager
B. Administrator Guide for Avaya Communication Manager
C. ACD Guide for Avaya Communication Manager
D. Avaya Call Center Release 4.0 Call Vectoring and Expert Agent Selection (EAS) Guide
Answer: D

Avaya   132-S-720.1 pdf   132-S-720.1최신덤프   132-S-720.1

NO.19 You have just installed Avaya P Agent R-6 on the computers for all 150 agents. All of the computers can
ping the Communication Manager (CM), but only 100 of the agents can log into their lP Agent station.
What is the cause of this issue?
A. The ®M ax i m u m C oncu rr en tl y R eg i s t e r ed I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -parameters customer-options ¯
screen is set to 100.
B. The ® I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -parameters customer-options ¯ sc r een i s se t t o¡ n
C. The ®M u lti m ed i a M od ¡¯ f ield o n t h ¡ ® chan ge s tat o n ¡ ¯ fo r m i s s et t o ¡ ® E nh n c
D. The ®Phone Fea t u r e¡¯ w i nd o w o n t h ¡® S tat ion A dm i n istrat io n f o r m nee d s t o be s e t o ¡® -In ¯.
Answer: A

Avaya자격증   132-S-720.1 pdf   132-S-720.1   132-S-720.1자료   132-S-720.1시험문제

NO.20 Your customer is implementing Application Enablement Services for a TSAPI application. What
represents the recommended TCPI1P connectMty for AE Services?
A. AE Services etho and AE Services ethi both connect to the local LAN.
B. AE Services etho connects to a dedicated CLAN, AE Services ethi connects to a second dedicated
CLAN. ME Services eth2 connects to the local LAN.
C. AE Services etho connects to the customer application server1 ME Services ethi connects to a
dedicated CLAN.
D. AE Services etho connects to a private LANfV1..AN for the transport links to Communication Manager,
AE Services ethi connects to the customers LAN.
Answer: D

Avaya시험문제   132-S-720.1시험문제   132-S-720.1   132-S-720.1자료   132-S-720.1 dumps   132-S-720.1

NO.21 Which three statements descnbe the correct use of the asaiuui vector vanable when communicating
with an adjunct computer telephony integration application? (Choose three.)
A. Valid lengths of the asaiuui vector variable range from 1 to 24 digits
B. The asaiuu, vector variable allows the adjunct CTI application to set a variable for use in vector
processing
C. A common use for the asaiuui variable in a vector step is to test the assigned value against a threshold
value.
D. The scope of the asaiuui variables is only local
E. Once a value is assigned, it cannot be modified or changed byrne adjunct
Answer: B, C, D

Avaya   132-S-720.1   132-S-720.1   132-S-720.1

NO.22 Your customer is implementing a non-AVAYA CI/LAN application in conjunction with Communication
Manager (CM) 4 0 What is the minimum software licensing required on Communication Manager and AE
Services?
A. ASAI Core on CM and TSAPI Basic and Ad ¯i anced on AE Se r M ces
B. ASAI Core on CM and CvtAN on AE Ser ¯.i ces
C. ASAI Core, ASAI Plus and Cli Stations on CM and CVLAN on AE Services
D. CTI Propnetary Adjunct inks on CM and CVL.AN on AE Services
Answer: B

Avaya   132-S-720.1 dump   132-S-720.1   132-S-720.1   132-S-720.1 dumps   132-S-720.1인증

NO.23 Your customer must be able to confirm that clients have input valid credit card numbers.
As a backup to using a custom CTI application, which vector variable should be used to validate account
numbers?
A. DIV
B. SEL
C. CATR
D. MOD1O
Answer: D

Avaya   132-S-720.1인증   132-S-720.1   132-S-720.1기출문제

NO.24 You ask the Avaya Call Management System (CMS) administrator to increase the measured trunks.
Since the administrator has not changed parameters before, CMS administration documentation must be
accessed. Which three sections are needed to change parameters? (Choose three.)
A. Free Space Allocation
B. Data Storage Allocation
C. Trunk Group assignment
D. Data Collection
E. Disk Allocation
Answer: A, B, D

Avaya   132-S-720.1   132-S-720.1   132-S-720.1 pdf

NO.25 Your customer has commissioned agents who take both service related calls as well as sales
opportunity calls The agents receive a commission on all sales. Which Business Advocate feature would
assure that agents are provided equal opportunity to take sales related calls?
A. Service Objective
B. Percentage Allocation Distribution
C. Service Level Supervisor
D. Reserve Agent
Answer: B

Avaya   132-S-720.1   132-S-720.1기출문제   132-S-720.1기출문제   132-S-720.1시험문제

NO.26 You have just received a call from a customer that agent 6024 is no longer receiving calls for skill 6.
The customer informs you that the agent was receiving calls yesterday for this skill. You display the agent
login ID and inform the customer that skill 6 is no longer assigned in the agents profile. The customer
wants to know when the agents profile was changed. Keep in mind that changes to agent profiles for this
customer can only be made through the Media Server,
Which command would you use to determine when a change was made to this agents profile?
A. display changes extension 6024
B. list history
C. display agent 6024
D. displayevents 6024
E. trace agents
Answer: B

Avaya dumps   132-S-720.1   132-S-720.1   132-S-720.1

NO.27 Your customer is implementing an AE Services 4 0 and has purchased the software only solution.
What hardware and software must the customer provide?
A. server hardware platform and Red Hat Enterprise Edition 3
B. server hardware platform and Red Hat Enterprise Edition 4
C. server hardware platform, Red Hat Enterprise Edition , and all third-party software required for AE
D. Services server hardware platform, Red Hat Enterprise Edition 3. and all third-party software required
for AE Services
Answer: B

Avaya   132-S-720.1 pdf   132-S-720.1

NO.28 Your customer is reporting that after hours callers are being disconnected. Recently they changed the
out-of-hours vector from routing to an internal voice mailbox to an off site answering service using a
route-to digits step
What is happening?
A. Dial ahead digits are being discarded
B. In the associated vector, coverage on route-to digits step was set to no.
C. In the associated vector, coverage on route-to digits step was set to °yee
D. Class of Restriction on associated VON has too low of an FRL to allow outcalling
Answer: D

Avaya   132-S-720.1시험문제   132-S-720.1   132-S-720.1자격증   132-S-720.1 dumps   132-S-720.1

NO.29 A customer adding a second ACD to an existing Avaya Call Management System (CMS). The
customer also wants to add External Call History (ECH) capablrties and Network Printing Interfaces
(NWF), The MuIti-Ste Routing Interface supports one 1CM Penpheral Gateway (PG) and DNS services.
Which implementation affects service to the CMS?
A. adding 1WP
B. adding DNS services
C. adding Multi-Site Routing
D. adding ECH
Answer: D

Avaya dump   132-S-720.1   132-S-720.1

NO.30 Which file is responsible for setting up a default route on a CMS system?
A. /etc/hosts
B. /etc/router
C. /etc/deftultrouter
D. /etc/netstat
Answer: C

Avaya   132-S-720.1   132-S-720.1자격증   132-S-720.1인증

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시험 번호/코드: 6203.1
시험 이름: Avaya (Avaya Voice Portal Implementation Exam)
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NO.1 A customer is using skills-based routing. Which Acaya Aura CM forms must be administered to map the
requirements to agents/ports?
A. Vector and Agent LoginID forms
B. Hunt Group and Skill forms
C. Skill and Agent LoginID forms
D. Vector and Split forms
Answer: C

Avaya   6203.1   6203.1   6203.1자격증

NO.2 From the VPMS web interface, which menu path should be followed, to view the current status of all
MPP servers and get detailed information about any alarms they have generated?
A. System Configuration > System Monitor
B. System Configuration > MPP Management
C. Real-Time Monitoring > Monitor System
D. Teal-Time Monitoring > System Monitor
Answer: A

Avaya   6203.1자격증   6203.1   6203.1

NO.3 A customer has just upgraded Voice Portal to a newer version, but the license is not upgraded. What is
the grace period provided by the system, for upgrading the license?
A. 3 days
B. 7 days
C. 15 days
D. 30 days
Answer: D

Avaya자격증   6203.1   6203.1   6203.1기출문제

NO.4 Why is the "Hot word" Barge-in mechanism used?
A. to stop the application from playing prompt as soon as the utterance is caught on that prompt
B. to stop the application from playing prompt as soon as the utterance matches a key word defined in the
grammar
C. to stop the application from playing prompt as soon as the utterance matches a key word defined in the
grammar and the decision is defined
D. to stop the application from playing prompt as soon as the utterance matches a key word defined in the
prompt
Answer: C

Avaya   6203.1   6203.1   6203.1   6203.1기출문제

NO.5 Which statement about Auxiliary VPMS is true?
A. Only one Auxiliary VPMS server can be added per Voice Portal 5.1 or newer system.
B. More than one Auxiliary VPMS server can be added per Voice Portal 5.1 or newer system.
C. Auxiliary VPMS can be installed on a single server Voice Portal system.
D. Auxiliary VPMS can be installed co-resident with MPP server.
Answer: B

Avaya pdf   6203.1기출문제   6203.1인증   6203.1

NO.6 In addition to the Project Overview, Standard service hours, Call Center Telephony Review, Call Center
Reporting Review, which other service is included in the Statement of Word (SOW) component of a
project?
A. Call Center Development Services
B. Call Center Programming Services
C. Call Center Leadership Services
D. Call Center Consultant Services
Answer: A

Avaya자격증   6203.1인증   6203.1 dump   6203.1   6203.1자격증

NO.7 What is the last step to be completed before testing the initialization and configuration?
A. Start the MPPs.
C. Stop the MPPS.
C. Start Applications.
D. Stop Applications.
Answer: A

Avaya시험문제   6203.1덤프   6203.1   6203.1   6203.1자료   6203.1기출문제

NO.8 Which two methods can be used to initiate a Voice Portal 5 x Primary VPMS restore? (Choose two.)
A. system restore page in VPMS web administration
B. do_RestoreData -f /opt/Avaya/backup
C. restorempplogs.sh
D. do_MntDrv do_RestoreData -f /opt/Avaya/backup/remotesvr
Answer: BD

Avaya   6203.1자격증   6203.1   6203.1덤프   6203.1

NO.9 A customer is planning to deploy a Voice Portal solution, and wants to make sure they have considered
all aspects of their implementation design components. As a key component of the implementation, which
documents are included in the Document Review?
A. Deep Drive Results, Equipment List, Customer List, and SOW
B. Customer Scenario, Equipment List, SOW and Deep Dive Results
C. Customer Scenario, Hardware List, Deep Dive Results and SOW
D. Customer List, Hardware List, SOW and the Equipment List
Answer: B

Avaya시험문제   6203.1 dump   6203.1덤프   6203.1

NO.10 A technician cannot see the VPMS web interface. What is the first thing that should be done?
A. Restart all MPPs that are connected to the VPMS.
B. Reload the VPMS software.
C. Make sure that Axis is running.
D. Make sure that Tomcat is running.
Answer: D

Avaya   6203.1   6203.1   6203.1 pdf

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시험 번호/코드: 6207.1
시험 이름: Avaya (Avaya Aura Contact Recording and Avaya Aura® Quality Monitoring Implementation Exam)
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NO.1 It is stronglyrecommendedto install theRedHatoperatingsystem (OS) from the kickstartfile(ks.cfg).
Which three components are necessary to create a ks.cfg file using the kickstarttool? (Choose three)
A. The IP addresses of the network interfaces
B. The name of extraRedHat Package manager (RPM) packages tobe installed
C. TheMAC address of the NetworkInterface Card(NIC) Eth0
D. The IP address of the Network Timeprotocol (NTP)server
E. The/var partition size
Answer: ADE

Avaya자료   6207.1자료   6207.1   6207.1   6207.1

NO.2 A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) software on a
client site, and needs to configure the Software. What needs to be configured at level1?
A. Switches
B. Data Connections
C. Servers
D. Sites
Answer: D

Avaya pdf   6207.1   6207.1인증

NO.3 A technicianhas finished installing an Avaya Aura Archive system thathas been addedto an
existingsolution, consisting of three Avaya Aura Contact Recording(Avaya CR) servers and one Avaya
AuraViewer system. Before startingthe Archive, what can be done toensure that calls canbe archived?
A. fromAuraarchive server, ping each of the Avaya CR servers by means of the name configured inthe
"Machine Name"fieldinthe"Capture Platform Information" windowinside theViewerapplication.
B. FromArchiveserver, ping each Avaya CR servers by means oftheirIp-addresses.
C. Check thatthe EWareCalls databasewas createdduring archive installation.
D. Verify from the"Recorder Status/Server" window on the AvayaCR thatthe "Linkto Viewer" field
isshowing "UP".
Answer: A

Avaya dumps   6207.1   6207.1 pdf   6207.1덤프   6207.1 dump

NO.4 A technician is installing Avaya Aura Viewer on a large customer site with 500 recording channels. The
customer has an existing SQL database that they want to use. What would be the correct option for this?
A. Put the database and Viewer on the same server.
B. Put the Viewer on a separate server.
C. Put the Avaya Contact Recording Master (with no IP recording), the TDM Recorder, the database and
the Viewer on the same server.
D. Put the database, the Viewer, and the Avaya Aura Archive on the same server.
Answer: B

Avaya시험문제   6207.1   6207.1   6207.1

NO.5 A technician has just installed an Aura Contact Recording (Avaya CR) system that uses Station Bulk
Recording, the customer has provided the list of extensions, login IDs and skills that need to be recorded,
and the technician wants to try one first to validate the configuration.
Which statement describes how to verify that the system is configured correctly.?
A. Add one of the agent login IDs in the table "Station to be Recorder" under "Operation/Station Bulk|
Recording". Then verify from Recorder Status/Ports that one the recorder ports has been assigned to the
extension where the agent is logged in, and that the state shows "Connected".
B. Add one of the extensions in the table "Station to be Recorder"under "Operation/Station Bulk
Recording". Then verify from Recorder Status/Ports that one of the recorder ports has been assigned to
the extension, and that the state shows "Connected".
C. No extensions in the system need to be configured as they will automatically be picked up by the
system, once the field "Filter Calls by VDN and/or Skill Hunt Group" under Operation/ Station Bulk
Recording" has been populated with the skills provided.
D. Add one of the extensions in the table "Station to be Recorder" under "Operation/Station Bulk
Recording". Then verify from Recorder Status/Ports that one of the recorder ports has been assigned to
the extension, and that the state shows "Idle".
Answer: B

Avaya   6207.1자격증   6207.1자격증   6207.1자격증

NO.6 A technician has successfully installed the Avaya Aura Quality Monitoring (Avaya QM) software on a
client site, and needs to configure the software. The Avaya QM solution is being deployed as a single
server solution. As part of the configuration the Voice Cards must be specified.
Which kind of voice card should be created?
A. Dialogic D/240JCT
B. Dialogic D/82JCT
C. VR1000
D. Dialogic DSE DL-300x
Answer: B

Avaya dumps   6207.1   6207.1   6207.1최신덤프

NO.7 You have just installed one Avaya Aura viewer system and have made some test calls that appear to
have been recorded successfully by the Avaya Aura Contact Recoding (Avaya CR) system. While being
recorded, one of the test calls was put on and then taken of hold. When you run a query using Avaya CR
"Search and replay" you expect to __________ and when you run a query from Viewer, in the Viewer
query Results Windows you expect to _______ for the same call.
A. see two segments which can be connected by means of Universal Call ID (UCID) and you will have to
listen to two audio files; see only one segment and you will hear only one audio file playing the whole
conversation
B. see two segments which can be connected by means of UCID and you will have to listen to two audio
files; see two segments and you will hear two audio files playing
C. see one segment and you will hear one audio file that stops playing right after the call has b-put on hold;
see only one segment and you will hear only one audio file playing the whole conversation
D. see two segments which can be connected by means of UCID and you will have to listen to two audio
files; see only one segment and you will hear only one audio file stopping right after the call has been put
on hold
Answer: A

Avaya   6207.1   6207.1   6207.1

NO.8 A technician has installed a now Avaya Aura Viewer server and configured It to store data coming from
five different Avaya Aura Contact Recording (Avaya CR) systems. The technician has created just a query
for testing functionality and is able to retrieve calls and play them. The customer was called for
information but they notice that there are no calls associated to one of the Avaya CRs (name ver2).
What are two possible causes of this problem? (Choose two.)
A. The query has not been released to Server2.
B. Server2 is a standby recorder for one of the other Avaya CRs, so it did not record any calls ' time
intervals the query was fun.
C. Server2 was not included as a "Capture Platform" into the Viewer Administration page.
D. Grant rights were not granted to the customer for Server2.
E. Server2 was not included as a "Location" in the Viewer Administration page.
Answer: AC

Avaya   6207.1   6207.1자료   6207.1

NO.9 While waiting to activate an Avaya Aura Contact recording (Avaya CR) license, some tests are run with
the five-day license. Once the full license is obtained, what is the path to update the Avaya CR to the full
license?
A. System > License > Change License
B. System > Manage Users > Change License
C. General Setup > Recorder > License
D. General Setup > Recorder > Key Management Server
Answer: A

Avaya pdf   6207.1 pdf   6207.1

NO.10 A technician has configured one Avaya Aura Contact Recording (Avaya CR) system to be used only 1
Avaya Aura Quality Monitoring (Avaya QM). Everything has been configured under the "Operation/Quality
Monitoring" tab in the Avaya CR administration window, and the "link to Quality" shows UP on the
"Recorder Status/Server" window. After a few calls are made, it is discovered that no calls are being
recorded correctly.
What are two possible reasons for this? (Choose two.)
A. The field "Can he Service Observed" is set to "N" for the Class of Restriction (COR) assigned the
recorder ports. The field "Can be a Service Observer" is set to "N" for the COR assigned to the extension
b-ordered.
B. The field "Can be Service Observed" is set to "N" for the COR for the agent logged in on the extension
being recorded.
C. The field "Can be a Service Observer" is set to "N" for the COR assigned to the recorder ports.
D. The field "Can be Service Observed" Is set to "N" for the COR assigned to the extension being
recorded.
Answer: CD

Avaya   6207.1   6207.1최신덤프

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시험 번호/코드: 3102.1
시험 이름: Avaya (Avaya Aura® Session Manager and System Manager Implementation and Maintenance Exam)
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Q&A: 69 문항
업데이트: 2013-12-01

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NO.1 Review the output of the command shown in the exhibit.
Which command is used to generate these results and what does it tell you?
A. swversion displays the Session ManagerReleaseinformation.
B. statapp displays the current status of the Session Manager services.
C. initDRS displays the Session ManagerNoderegistration and data replication.
D. traceSM displays a ladder trace of the SIP requests going in and out of the Session Manager.
E. smconfig displays the network information and status the Session Manager.
Answer: E

Avaya   3102.1시험문제   3102.1최신덤프   3102.1자격증

NO.2 A new Application Sequence has already been defined in the network. A technician has been asked to
apply Application Sequence to all incoming calls for all employees in the Berlin office.
Which sequence describes the steps that should be taken?
A. Go to the User Management page and use the filter option to list only the users in the Berlin
office-Select each user from the filtered list and edit each user's User Profile. Apply the new Application
Sequence to the Terminating Application Sequence for each user.
B. Navigate to the Communication Profile Editor and use the filter option to list only the users in the Berlin
location. Select All. Select the new Application Sequence from the Terminating Application Sequence
drop down box.
C. Go to the list of Application Sequences and edit the new Application Sequence, adding the Berlin
location to the list of associated locations.
D. Edit the Berlin Location to include the new Application Sequence as its Terminating Application
Sequence.
Answer: B

Avaya인증   3102.1   3102.1   3102.1   3102.1 dump   3102.1자격증

NO.3 Which statement is true with regard to SIP Monitoring being enabled on a SIP Entity?
A. Session Manager will monitor the status of that SIP Entity by sending SIP OPTIONS requests.
B. SIP Entity will monitor the status of Session Manager by sending SIP OPTIONS requests.
C. Session Manager will monitor the status of that SIP Entity by sending SIP SUBSCRIBE requests.
D. Session Manager will monitor the status of that SIP Entity by sending SIP NOTIFY requests.
E. System Manager will monitor the status of that SIP Entity by sending SIP OPTIONS requests.
Answer: A

Avaya   3102.1자료   3102.1기출문제

NO.4 Which URL should be used to access the web console to install a System Manager template?
A. https://135.0.0.5/webconsole
B. https://135.0.0.6/webconsole
C. https://135.0.0.7/SMGR
D. https://135.0.0.7/webconsole
Answer: C

Avaya덤프   3102.1   3102.1   3102.1   3102.1

NO.5 After a power failure or database crash, the Postgres database may become corrupted and the
Postgres server may not restart.
The recovery action is to clear the writer-Ahead Log (WAL) and optionally reset other control data, using
which command?
A. pg_resetxlog
B. pg_clearwal
C. pg_dump
D. service postgresq1 restart
E. service wall restart
Answer: A

Avaya자료   3102.1최신덤프   3102.1 dump

NO.6 When performing a remote backup of system Manager data the administrator is asked for a user name
and password.
Which statement best explains why a user name and password are required.?
A. The backed-up data file is encrypted. The username and password are used in encryption process and
subsequently to access the file on restoring backed up data.
B. The backed-up data is stored on a remote server using SCP. The user name and password are used to
login remote server.
C. Because System Manager Date is being exported from the server for security and authentication
purpose system Manager once again checks the administrator's credentials.
D. All System Manager Data is backed up to common storage repository setup during installation. For
system Manager to access the repository the correct user name and password must be
supplied.
Answer: B

Avaya   3102.1   3102.1인증   3102.1   3102.1

NO.7 During a post-installation check of System Manager and Session Manager you discover that the
Session lager replica node is stuck at "Synchronizing". You run the initTM command in Session Manager
but the replication status does not change.
Which step will be effective in resolving the problem?
A. Reset the enrollment password.
B. Run traceSM to monitor the synchronization events and restart the Security Module.
C. Delete the Session Manager Replica node in System Manager, verify the enrollment password is valid
In System Manager and run the initTM command again in Session Manager.
D. Verify the enrollment password is valid in System Manager and run the initTM command again in
Session Manager.
Answer: D

Avaya   3102.1덤프   3102.1기출문제   3102.1

NO.8 Company XYZ has a multi-location voice network. They have Session Manager at their main site and
Avaya Communication Manager (CM) and Cisco Call Manager at their branch locations.
Which type of messages does Session Manager send to the Avaya and Cisco PBX configured as SIP
Entities to monitor their status?
A. ENTITY
B. LINK
C. OPTIONS
D. STATUS
Answer: C

Avaya   3102.1자료   3102.1

NO.9 Which three types of handles can be selected for a user when creating users in system manger?
(Choose three.)
A. SMTP
B. H.323
C. IBM
D. XMPP
E. undefined
Answer: A,C,D

Avaya기출문제   3102.1   3102.1

NO.10 Digit Conversion in Adaptation can be specified to modify "origination" type headers.
Which three are origination / source type URIs? (Choose three.)
A. Request-URI
B. P-Asserted-Identity
C. Refer-To (in REFER messages)
D. History-info (calling portion)
E. Contact (in 3xx response)
Answer: B,D,E

Avaya   3102.1   3102.1시험문제

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시험 번호/코드: 3300
시험 이름: Avaya (Avaya Aura® Contact Center Administration Exam)
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업데이트: 2013-12-01

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NO.1 If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement.?
A. Section wait_loop
IF NOT QUEUED THEN
IF OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_stlll_busy_ran_gv
WAIT 30
EXECTUTE wait_loop
B. Section wait_loop
IF NOT QUEUED THEN
IF NOT OUT OF SERVICE automotive THEN
QUEUE TO SKILLSET automotive
WAIT 2
ELSE
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF E
ND IF
GIVE RAN agts_still_bu5y_ran_gv
WAIT 30
EXECTUTE wait_loop
C. Section wait_loop
IF QUEUED AND
IF OUT OF SERVICE automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_busy_ran_gv
WAIT 30
EXECTUTE wait_loop
D. Section wait_loop
IF NOT QUEUED AND
IF NOT OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT END IF
END IF
GIVE RAN agts_still_ran_gv
WAIT 30
EXECUE walt_loop
Answer: B

Avaya   3300   3300
3.A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when
the Call Rate Intrinsic is used?
A. the number of contacts that entered the system in the last 10 minutes
B. the total number of active calls in the system
C. the number of calls that entered the system in the last 10 minutes
D. the number of calls answered in the preceding 10 minutes
Answer: A

Avaya pdf   3300최신덤프   3300자료   3300덤프   3300자격증

NO.2 Which statement regarding scripts is true?
A. A secondary script is the only place treatments can be applied to the call.
B. A primary script is referenced directly from the Master script, otherwise It Is a secondary script.
C. A primary script is the only place that call variables can be assigned.
D. Secondary and primary scripts are exactly the same.
Answer: B

Avaya   3300기출문제   3300   3300시험문제   3300

NO.3 How many seconds are recommended that a script should wait after queuing a contact to a skillset?
A. WAIT 1
B. WAIT 2
C. WAIT 4
D. WAIT 8
Answer: B

Avaya dumps   3300   3300   3300기출문제   3300덤프   3300기출문제

NO.4 A supervisor with Avaya Aura Contact Center would like to create a custom Application Display The
data fields available are cumulative, fixed, and instantaneous. What is an example of a cumulative data
field?
A. Application Name
B. Average Answered Delay
C. Calls Waiting
D. Service Level Threshold
Answer: B

Avaya pdf   3300기출문제   3300 dumps   3300   3300

NO.5 A customer with Avaya Aura Contact Center will use the Contact Router for all calls entering the system.
What is one function of the Contact Router?
A. It links agents to applications.
B. It links skillsets to applications.
C. It links Intrlnslcs to applications.
D. It links Control Directory Numbers (CDN) to applications.
Answer: D

Avaya   3300 pdf   3300자료   3300

NO.6 A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being
answered in the automotive skillset in 20 seconds or less.
What would need to be programmed to obtain this data?
A. Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level
2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.
B. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2%
Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.
C. Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the
threshold class to the automotive skillset.
D. Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the
threshold class to the automotive skillset.
Answer: D

Avaya기출문제   3300시험문제   3300

NO.7 A customer with Avaya Aura Contact Center has written a script application. The Problem View Is
showing a syntax error with the following area of script: IF DAY OF WEEK EQUALS MONDAY..FRIDAY
THEN
What is the correct syntax required for this application?
A. IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN
B. IF DAY OF WEEK EQUAI S MON..FRI THEN
C. IF DAY OF WEEK - MONDAY FRIDAY THEN
D. IF DAY OF WEEK = MONDAY..FRIDAY THEN
Answer: D

Avaya dumps   3300덤프   3300기출문제   3300   3300   3300

NO.8 Which two commands can update the value of a call variable? (Choose two.)
A. GIVE
B. READVAR
C. ASSIGN TO
D. COLLECT DIGITS
E. SEND REQUEST
Answer: CD

Avaya덤프   3300   3300 pdf   3300인증

NO.9 A customer with Avaya Contract Center in SIP environment would like to add voice processing
commands to an application.
Which block would be required?
A. IVR
B. Treatment
C. Output
D. Input
Answer: D

Avaya덤프   3300덤프   3300   3300 dump

NO.10 A customer with Avaya Aura Contact Center has created a loop in a script application with the following
parameters:
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and
the queued status of the call and the In-service status of the skillset must be evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service
announcement

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