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시험 이름: Avaya Call Center Elite Implementation and Maintenance Exam
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일년동안 무료 업데이트
100% 환불보장약속 3304시험문제
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Q&A: 69 문항 3304자격증신청
업데이트: 2014-05-22
3304시험문제: >>펼쳐보기
시험 이름: Specialist Call Center Implement and Support Elective Exam
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Q&A: 128 문항 132-S-720-1교재
업데이트: 2014-05-22
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132-S-720-1 덤프무료샘플다운로드하기: http://www.itexamdump.com/132-S-720-1.html
NO.1 You ask the Avaya Call Management System (CMS) administrator to increase the
measured trunks.
Since the administrator has not changed parameters before, CMS administration
documentation must be
accessed. Which three sections are needed to change parameters? (Choose three.)
A. Free Space Allocation
B. Data Storage Allocation
C. Trunk Group assignment
D. Data Collection
E. Disk Allocation
Answer: A, B, D
Avaya시험문제 132-S-720-1시험자료 132-S-720-1 dump 132-S-720-1
NO.2 You have just installed Avaya P Agent R-6 on the computers for all 150 agents. All of
the computers can
ping the Communication Manager (CM), but only 100 of the agents can log into their lP Agent
station.
What is the cause of this issue?
A. The ®M ax i m u m C oncu rr en tl y R eg i s t e r ed I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -
parameters customer-options ¯
screen is set to 100.
B. The ® I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -parameters customer-options ¯ sc r een i s se
t t o¡ n
C. The ®M u lti m ed i a M od ¡¯ f ield o n t h ¡ ® chan ge s tat o n ¡ ¯ fo r m i s s et t o ¡ ® E
nh n c
D. The ®Phone Fea t u r e¡¯ w i nd o w o n t h ¡® S tat ion A dm i n istrat io n f o r m nee d s t
o be s e t o ¡® -In ¯.
Answer: A
Avaya IT국제자격증 132-S-720-1교육 132-S-720-1시험자료 132-S-720-1자격증 132-S-720-1자격시험 132-S-720-1
NO.3 Your customer is implementing a non-AVAYA CI/LAN application in conjunction with
Communication
Manager (CM) 4 0 What is the minimum software licensing required on Communication
Manager and AE
Services?
A. ASAI Core on CM and TSAPI Basic and Ad ¯i anced on AE Se r M ces
B. ASAI Core on CM and CvtAN on AE Ser ¯.i ces
C. ASAI Core, ASAI Plus and Cli Stations on CM and CVLAN on AE Services
D. CTI Propnetary Adjunct inks on CM and CVL.AN on AE Services
Answer: B
Avaya 132-S-720-1 132-S-720-1 pdf
NO.4 Your client needs to address agent morale issues thin their call center. These issues
are tied to those
agents who staff a higher number of skills resulting in more time spent on ACO calls (also
known as hot
seats ¯).
Which Avaya capability should be used to help eliminate ® ho t sea t ¡¯ in a c a ll ce nter
A. Auto-Reserve Agents
B. Least Occupied Agent (LOA)
C. Expert Agent Selection (EAS)
D. Percent Allocation Distribution (PAD)
Answer: B
Avaya 132-S-720-1자료 132-S-720-1최신덤프 132-S-720-1 dump
NO.5 You have been assigned a project to add an ACD to an existing Avaya Call
Management System (CMS).
The customer has requested that Avaya provide a turn-key implementation Which three
resources will
you schedule? (Choose three)
A. Communication solutions integration - provisioning
B. Communicabon and Solution Integration (C&Sl)
C. software specialist
D. on-site technician
E. Network Integration Center (NIC)
Answer: A, B, D
Avaya Dumps 132-S-720-1최신덤프 132-S-720-1자료 132-S-720-1시험자료 132-S-720-1
NO.6 You have just received a call from a customer that agent 6024 is no longer receiving
calls for skill 6.
The customer informs you that the agent was receiving calls yesterday for this skill. You
display the agent
login ID and inform the customer that skill 6 is no longer assigned in the agents profile. The
customer
wants to know when the agents profile was changed. Keep in mind that changes to agent
profiles for this
customer can only be made through the Media Server,
Which command would you use to determine when a change was made to this agents
profile?
A. display changes extension 6024
B. list history
C. display agent 6024
D. displayevents 6024
E. trace agents
Answer: B
Avaya기출문제 132-S-720-1 132-S-720-1교재 132-S-720-1후기 132-S-720-1
NO.7 Which three statements descnbe the correct use of the asaiuui vector vanable when
communicating
with an adjunct computer telephony integration application? (Choose three.)
A. Valid lengths of the asaiuui vector variable range from 1 to 24 digits
B. The asaiuu, vector variable allows the adjunct CTI application to set a variable for use in
vector
processing
C. A common use for the asaiuui variable in a vector step is to test the assigned value
against a threshold
value.
D. The scope of the asaiuui variables is only local
E. Once a value is assigned, it cannot be modified or changed byrne adjunct
Answer: B, C, D
Avaya 132-S-720-1 132-S-720-1국제공인자격증 132-S-720-1덤프자료
NO.8 A customer wishes to allocate the subnet 255.255252.0 to the ® cus t o m e r LAN ne t
w o r k i n t e rf ac ¡¯ o n t h
CMS. Which file must be amended to ensure that this net mask is correctly allocated when
the CMS
system is rebooted?
A. /etc!subnet
B. /etc/netmasks
C. /etcfnetworks
D. /etcfhosts
Answer: B
Avaya 132-S-720-1최신덤프 132-S-720-1덤프자료 132-S-720-1 IT자격증시험자료 132-S-720-1시험정보 132-S-720-1덤프
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